Published Jan. 13, 2014
The S.C. Department of Consumer Affairs has launched a new online consumer complaint system.
This web-based application was built at no cost to taxpayers through a partnership between the agency and South Carolina Interactive, a Columbia-based subsidiary of e-government firm NIC.
Consumers can submit complaints, and businesses can respond to those complaints, both electronically. The system also functions as a public information tool, allowing consumers, media and other interested parties to search complaints on businesses of interest.
“This cutting-edge complaint system is just another example of the agency’s efforts in leveraging resources to increase efficiency and productivity,” said Carri Grube Lybarker, administrator of the agency.