S.C. Consumer Affairs Department launches online complaint system

Staff Report
Published Jan. 13, 2014

The S.C. Department of Consumer Affairs has launched a new online consumer complaint system.

This web-based application was built at no cost to taxpayers through a partnership between the agency and South Carolina Interactive, a Columbia-based subsidiary of e-government firm NIC.

Consumers can submit complaints, and businesses can respond to those complaints, both electronically. The system also functions as a public information tool, allowing consumers, media and other interested parties to search complaints on businesses of interest.

“This cutting-edge complaint system is just another example of the agency’s efforts in leveraging resources to increase efficiency and productivity,” said Carri Grube Lybarker, administrator of the agency.

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